Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for custom and personalized orders. For all other items we gladly accept returns and exchanges. Just contact us within 7 days of delivery, and ship item back within 14 days of delivery.
To make a return, please email us for a return authorization at firstname.lastname@example.org with the subject "Return Request - Order #xxxx (no refund will be granted without a return authorization!).
14K gold items are subject to a 20% restocking fee on all returnable items within the 14 days of the purchasing date. Refer to our Restocking Fee Policy for more info.