Since each piece is made-to-order, estimated dispatch time is 3-4 working days from the order date.
We provide FREE shipping on all orders, that takes 2-5 days worldwide.
Shipments and deliveries occur only on business days. Once the order is packed and ready to ship, our system will automatically send you an email with carrier and tracking number details. Learn more...
We stand behind each of our products with 12-moth Warranty.
Refer to our FAQs page for more info.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for custom and personalized orders. For all other items we gladly accept returns and exchanges. Just contact us within 7 days of delivery, and ship item back within 14 days of delivery.
To make a return, please email us for a return authorization at firstname.lastname@example.org with the subject "Return Request - Order #xxxx (no refund will be granted without a return authorization!).
14K gold items are subject to a 20% restocking fee on all returnable items within the 14 days of the purchasing date. Refer to our Restocking Fee Policy for more info.