FAQs

Since each piece is made-to-order, we kindly ask that you allow 2-3 business days (excluding weekends) before we ship your order. Once the order is packed and ready to ship, our system will automatically send you an email with carrier and tracking number details. Please utilize this information to track the order yourself.

We provide FREE shipping on all orders. Delivery usually takes 3 to 5 business days worldwide. Shipments and deliveries occur only on business days. Please note, depending on a country's import regulations, some international packages may be subject to duties and taxes, these charges must be paid by the recipient.

Yes of course! You can let us know what you want to be written in the gift card at the "Add Order Note" box in shopping cart.

We take exceptional care in packing your order. Each piece is individually placed in an eco-friendly wooden jewelry box and secured within recyclable protective packaging to ensure safe delivery.

To find your ring size at home, see our helpful guide and size chart here >>>

Anyway remember, the best and the most accurate way to size your finger is to stop by a local jewelry store.

We'd be happy to resize any ring you purchase from us for free for 1 time. Send an email to info@jewelsforwomen.com with the subject "Resizing Request - Order #xxxx".

We offer three different metals to choose from; what metal is best for you and your piece is entirely up to you.

Sterling Silver
Sterling silver consists of 92.5% pure silver (hence why sterling silver is sometimes referred to as “925 silver”) and is considered a precious metal. The other 7.5% of the alloy is usually copper, which strengthens the silver without compromising its appearance.

Solid Gold
Since gold is a softer metal, it is often mixed into an alloy with other metals like silver and copper to add strength. In order to be considered solid gold, it must be at least 10 karats. 

Silver Gilt
This refers to high quality sterling silver that is plated with a layer of 18-karat gold on top.

Hypoallergenic & Nickel-Free: All our 925 sterling silver, 18K gold-plated, and 14K solid gold pieces are 100% nickel-free, lead-free, and hypoallergenic, making them safe for sensitive skin.

This discoloration is not caused by the pieces themselves, but by a few common external factors - it can even happen with solid gold pieces.

Here are three common ways gold can discolor skin:

Metallic abrasion
This can occur when makeup or other cosmetics come in contact with your piece. Since gold is a soft metal, makeup can contain compounds that are harder than gold, causing super tiny particles to rub off over time. When this particle dust comes in contact with an absorbent surface (such as your skin), it can stick and form a black or green smudge.

Corrosion of metals
Even 14k solid gold contains other, non-gold alloys in it. Sweat and other natural oils from your body can cause corrosion of these non-gold metals, leaving a dark chemical compound behind which can stain your skin. This reaction can be worsened in semi-tropical locations and near the ocean where salt is in the air. 

Chlorine
Chlorine from pools and hot tubs can eat away at gold and other metals to cause corrosion, leaving behind black or green smudges on the skin.

Our solid 925 sterling silver is nickel-free and hypoallergenic, so it will not cause allergic reactions on sensitive skin. Most of our sterling silver pieces are also finished with a protective rhodium plating, which adds extra shine, prevents tarnishing, and creates a barrier between the metal and your skin. In rare cases with unplated pieces, a mild green tint can occur due to a natural chemical reaction between copper in the 925 alloy and individual skin pH levels, lotions, or sweat — this is harmless and does not indicate low metal quality.

It is always best to remove your jewelry before bed to increase its longevity and avoid breaking the piece during your sleep. That being said, it will not harm the surface of your jewelry if you sleep in it. Pieces like necklaces, bracelets or chains can snag on your nightwear or bedsheets. So, taking your fine jewelry off and wiping it to remove dirt is a great way to ensure it stays brighter for longer.

Regardless of your lifestyle and how careful you are with your jewelry, it does need to be cleaned. With some simple daily maintenance and an occasional deep clean, your piece can retain its vibrancy.

Everyday Maintenance
After each wear, gently remove oils that can transfer from your skin to your jewelry by wiping it clean with a soft cloth that we provide free with each order. If you know you’ve been sweaty that day or think the piece might have product on it (especially sunscreen!), we highly recommend giving it a quick rinse in lukewarm water and then drying it with a soft cloth. Taking your jewelry off and storing it while you sleep will also increase its longevity, as it reduces exposure to air and natural skin oils.

Deep Cleaning
If you know your piece was exposed to large amounts of sunscreen, sweat or any other harmful chemical or product, it’s best to give it a deep clean ASAP (we also recommend giving it a deep clean every dozen wears or so regardless).

Here’s the best way to deep clean your piece:

-Get a bowl of warm water and mix in a touch of mild soap
Soak your piece in the bowl for about a minute
-Scrub your jewelry with an ultra soft! toothbrush, making sure to really get into the gaps where dirt and product like to build up; avoid scrubbing movements as it could scratch.
-Rinse under lukewarm water a few times to ensure soap is absent
-Dry extremely well for storage

Every JewelsForWomen piece is inspected before shipping and backed by our Quality & Craftsmanship Guarantee. 
If your item arrives with a manufacturing defect — such as a faulty clasp, loose stone, or plating flaw — contact us within 5 days of delivery, and we will repair or replace it free of charge. 

Please note that damage caused by accidental pulling, improper care, or normal wear and tear is not covered.

Yes. Through our Jewelry Repair & Refresh Service, we can help restore broken chains, refresh rhodium or 18K gold plating, or adjust the size on eligible ring designs for a small service fee. 
Simply email our support team with your order number and a photo of the piece for a quick quote.

To strat a warranty request, send an email to info@jewelsforwomen.com with the subject "Warranty Request - Order #xxxx". 

Attach clear photos of where the defect is; attach clear photos of the whole item; in the body, please include a message with a short description of how it broke. Once we receive your email, we'll review it and get you taken care of!